Returns & Exchanges

SECURE AND HAZZLE-FREE ONLINE COMMERCE

Below you can read the detailed terms of use of this website. However, to cut to the chase, here are the four most important things to know:

SECURE PAYMENT: All transaction information is transmitted via an encrypted connection certified by Stripe. This is your guarantee for a secure transaction. We cannot view and do not have access to your card details. 

FREE DELIVERY: Fe226 offers free delivery on all orders, of any value, to any part of the world!

EASY RETURNS AND EXCHANGES: In case you are not 100% satisfied with your purchase, the size doesn’t fit you perfectly, or you just changed your mind, your right for exchange or refund is recognized up to 45 days of receipt (physical possession of the last good). Just send us an email on webshop@fe226.com and tell us what you would like to return and what you would like instead (exchange or money back). Then we will email you a return label and make sure you get a new product or a full refund within maximum 3-5 working days

45 DAYS MONEY BACK GUARANTEE:  In case you are not 100% satisfied with your purchase, we guarantee you a full refund within 45 days of receipt of products

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And now for the detailed terms of use (if you care)...

By using this website, you agree to the following terms and conditions of use. If you disagree with any of the Terms, you should immediately terminate use of this website. If you have any questions, please contact Fe226 via webshop@Fe226.com. Fe226 reserves the right to change these terms at any time.

INDEMNIFICATION: User agrees to defend, indemnify and hold harmless Fe226, its employees, directors, contractors and agents from and against any third party claims, damages, costs and expenses (including attorneys' fees), arising from or related to use of this website.

Fe226 does not sell products for purchase by children under 18 without parental consent. By using this website, you represent that you are at least 18 years old. Fe226 is not responsible for any damages that may result from misrepresentation of age by a user of our website.

LIABILITIES ISSUES: Customer acknowledges that sellers shall not be liable for any direct, indirect, incidental, special, consequential or exemplary damages, including but not limited to, damages for loss of profit, goodwill, or other intangible losses (even if seller has been advised of the possibility of such damages), or personal injuries or death resulting from use or sale of the seller's merchandise.

TERMS OF USE: Fe226 as a convenience to you, grants you access to its website www.fe226.com. You may access and use the site only in accordance with all applicable laws and regulations and with these Terms of Use. You acknowledge and agree that Fe226, in its sole discretion and without notice or any further obligation to you, may temporarily suspend or permanently discontinue and refuse any and all current and future, access to or use of the Sites. Any unauthorized use of the site will terminate the permission or license granted by these Terms of Use, will result in you being banned from use of the site, and may violate applicable law including copyright laws, trademark laws (including trade dress), and communications regulations and statutes.

The Content and the site, as well as the selection and arrangement thereof, are the sole property of Fe226.

TRADEMARKS: All trademarks, service marks, trade names, logos and trade dress, whether registered or unregistered (collectively the "Marks") that appear on the Sites are proprietary to Fe226.

SHIPPING POLICY

Fe226 offers FREE standard worldwide shipping on any order over €200.

You can track your order at any time, simply by clicking on the tracking number received in your shipment confirmation email. Please note that your package will be shipped from Denmark. Therefore, for your package to be processed and arrive, allow 2 business days when shipping to Denmark, 3-4 business days when shipping within EU, 10 - 14 business days when shipping outside of Europe.

We can dispatch orders on working days only. International package will be subject to customs/duties charges. Fe226 is not responsible for customs/duties charges. These costs are determined by your local customs office. Fe226 cannot determine, in advance, what these fees will be.

All orders within EU are shipped with standard courier service. On Orders received outside EU (Switzerland, Norway, U.S., Asia etc.) we can ship only with Express delivery service.

SHIPPING COSTS:

Free shipping on all orders over 200 EUR / 175 GBP

Shipping within EU: 10 EUR / 8 GBP

Shipping outside EU: 20 EUR / 16 GB

Fe226 offers FREE standard EU shipping on any order over 200Euro.

(All forms of shipment come with insurance and Track&Trace number)

PAYMENT, PRICING & INVOICE

All our website financial transactions are handled through our payment service providers, Stripe. Prices for products are quoted on our website in Euro. In addition to the price of the products, you will have to pay a delivery charge, which will be as stated when you pay for the product.

Payment must be made upon the submission of your order. We may withhold the products and/or cancel the contract between us if the price is not received from you in full in cleared funds. The prices on the website include all value-added taxes (where applicable). Payment for all products must be made by credit, debit card or PayPal. We cannot view and have no access to data on your card. Prices for products are liable to change at any time, but changes will not affect contracts which have come into force.

WEBSITE AND PAYMENT SECURITY: All information is transmitted via an encrypted connection certified by Stripe. We begin to process your order upon Stripe’s authorization of the transaction.

INVOICE: Shortly after submitting your order, you will be notified about your purchase via email. You will always receive full commercial invoice together with your shipment.

RETURNS & EXCHANGES

In case you are not 100% satisfied with your purchase, you may return it for and exchange or refund within 45 days of receipt (physical possession of the last good). Shipping & handling is not refundable for exchanges and exchanged goods must be shipped back with delivery confirmation. We'll pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). Please note that it takes us 3 to 5 business days to process returns once they arrive at our office.

RETURN POLICY: In case you are not 100% satisfied with your purchase, the size doesn’t fit you perfectly or you just changed your mind, your right for a refund is recognized up to 45 days of receipt (physical possession of the last good).

REFUND POLICY: Once the returned items reach us, we will process it as soon as possible. You will be notified via email about your refund status. The refunded money is taken from our account immediately but it may take a few days for it show up on your credit card account. Each credit card company handles refunds differently so we cannot give precise times on when you will get your money back. We will always refund your order using the same payment method as you have used placing the order. Your right for a refund is recognized for up to 45 days of receipt (physical possession of the last good).

CANCELLATION POLICY: You can cancel your order at any time. However, once your order has been shipped you have to ship it back to Fe226 office address and we will bear the cost of returning the goods. Once the cancelled order will arrive at our office we will proceed with the refund of your cancelled order. You are only liable for any diminished value of the items resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the items.

RIGHT OF WITHDRAWAL: You have the right to cancel your order within 45 days without giving any reason. The withdrawal period will expire after 45 days from the day on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

You shall send back the goods or hand them over to us at Fe226 Sportswear Inventory, c/o Dansk e-logistik, Naverland 33, 2600 Glostrup, Denmark without undue delay and in any event not later than 45 days from the day on which you communicate your withdrawal from this contract to us. The deadline is met if you send back the goods before the period of 45 days has expired. We will bear the cost of returning the goods. If you withdraw from this order, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

CONFIDENTIALITY & PRIVACY POLICY:

Fe226 guarantees full confidentiality. Fe226 does not collect, store, or share personal or payment information, except those necessary to process your order. We will not give away, sell, or trade your personal information. You can request all your personal data removal here: webshop@fe226.com

USER INFORMATION COLLECTED BY FE226: Full name and surname / company name, Address, Email address

COOKIES:

Like many websites, Fe226 utilizes “cookies” to maintain a record of your visit to the site and your use of the services. A cookie is a small text file that is transferred by a web server and stored on the hard drive of your computer or mobile device. It can only be read by the server that sent it to you. This information does not identify you personally and you remain anonymous unless you have otherwise provided Fe226 with personal information. Cookies help Fe226 to improve the site and services, and to deliver more personalized service by enabling Fe226 to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Sites or use the Services. Most web browsers automatically accept cookies. If you would prefer to prevent your computer from accepting Fe226 cookies, you may follow your Internet browser’s steps for doing so. Please note, however, that if you do disable cookies from your browser, you may not be able to access certain sections of the Sites or the Services.  

WARRANTY

It is our aim to make you a delighted and loyal customer. And to make you faster on your run/bike/swim! We can however, not guarantee that the garment will last forever. Goods sold by Fe226.com are covered under the Danish Consumer Guarantees Law. We guarantee all purchased goods are of the quality represented and will be replaced or repaired if found detective, that is the usual procedure. At Fe226, ANY MANUFACTURING DEFECT YOU NOTE ON YOUR GARMENT WITHIN THE FIRST 7 DAYS OF USE, NO QUESTIONS ASKED, WE SIMPLY EXCHANGE IT FOR A NEW ONE.

USER GENERATED CONTENT

Fe226 does not claim any ownership rights in the text, files, images, photos, video, sounds, musical works, works of authorship, applications, or any other materials (collectively, "Content") that you post on or through the Fe226 Website. After posting your Content to the Fe226 Website, you continue to retain any such rights that you may have in your Content, subject to the limited license herein. By displaying or publishing ("posting") any Content on or through the Fe226 Website, you hereby grant to Fe226 a limited license to use, modify, delete from, add to, publicly perform, publicly display, reproduce, and distribute such Content solely on or through the Fe226 Website, including without limitation distributing part or all of the Fe226 Website in any media formats and through any media channels, except Content marked "private" will not be distributed outside the Fe226 Website. This limited license does not grant Fe226 the right to sell or otherwise distribute your Content outside of the Fe226 Website. After you remove your Content from the Fe226 Website we will cease distribution as soon as practicable, and at such time when distribution ceases, the license will terminate. If after we have distributed your Content outside the Fe226 Website you change the Content's privacy setting to "private," we will cease distribution of such "private" Content outside the Fe226 Website as soon as practicable after you make the change. If, at any time, you wish to remove your submitted Content from this site, please email webshop@fe226.com.

The license you grant to Fe226 is non-exclusive (meaning you are free to license your Content to anyone else in addition to Fe226), fully-paid and royalty-free (meaning that Fe226 is not required to pay you for the use on the Fe226 Website of the Content that you post), sub-licensable (so that Fe226 is able to use its affiliates, subcontractors and other partners such as Internet content delivery networks and wireless carriers to provide the Fe226 Website), and worldwide (because the Internet and the Fe226 Website are global in reach).

You represent and warrant that: (i) you own the Content posted by you on or through the Fe226 Website or otherwise have the right to grant the license set forth in this Section 6, and (ii) the posting of your Content on or through the Fe226 Website does not violate the privacy rights, publicity rights, copyrights, contract rights or any other rights of any person or entity. You agree to pay for all royalties, fees, and any other monies owing any person or entity by reason of any Content posted by you on or through the Fe226 Website.

The Fe226 Website contain Content of Fe226 that is protected by copyright, trademark, patent, trade secret and other laws, and Fe226 owns and retains all rights in the Fe226 Content and the Fe226 Website. Alternative hereby grants you a limited, revocable, non-sub-licensable license to reproduce and display the Fe226 Content (excluding any software code) solely for your personal use in connection with viewing the Fe226 Website and using the Fe226 Website.

The Fe226 Website contains Content of Users and other Fe226 licensors. Except as provided within this Agreement, you may not copy, modify, translate, publish, broadcast, transmit, distribute, perform, display, or sell any Content appearing on or through the Fe226 Website.

Fe226 may reject, refuse to post or delete any Content for any or no reason, including Content that in the sole judgment of Fe226 violates this Agreement or which may be offensive, illegal or violate the rights of any person or entity, or harm or threaten the safety of any person or entity. Fe226 assumes no responsibility for monitoring the Fe226 Website for inappropriate Content or conduct. If at any time Fe226 chooses, in its sole discretion, to monitor the Fe226 Website, Fe226 nonetheless assumes no responsibility for the Content, no obligation to modify or remove any inappropriate Content, and no responsibility for the conduct of the User submitting any such Content. You are solely responsible for the Content that you post on or through any of the Fe226 Website, and any material or information that you transmit to other Members and for your interactions with other Users.

CONTACT:

Our office hours are Monday to Friday 8am - 6pm

Feel free to write us an email anytime and we will get back to you soon. You can reach us at webshop@fe226.com

TELEPHONE CONTACT: +45 2338 0080

ADDRESS:

Fe226 Sportswear ApS

Viggo Rothes Vej 24

2920 Charlottenlund

Denmark